Nirbhor / 2026Built on Meta APIs
Turn every customer chat
into a confirmed order.
Nirbhor is an AI sales agent for social commerce. It replies on Messenger, WhatsApp, and Instagram — checks stock, captures the order, and confirms payment — in seconds, around the clock.
~1.4s
Typical first reply
3
Channels · FB · WA · IG
22
Tools the agent can call
Rumana Hoque
Tareq Aziz
Sumi Akter
14:30:02 BDTRH
Rumana Hoque
Apu, ei linen blazer ta ki Saturday er moddhe pabo? size 38 chai.
Ji apu — Bone color e size 38 ache (14ta stock)। Pathao te ajke pathale Friday morning Dhaka delivery hobe। Saturday safe। Reserve kore di?
ji please. COD chai. address: House 24, Road 7, Banani.
Order #4892 confirmed। Total ৳4,800 (COD)। Pathao Friday e deliver korbe। Thank you Rumana apu! 🌿
Order captured · #4892
Linen Blazer — Bone (38)×1
PaymentCOD
CourierPathao · Banani
Total৳4,800
What Nirbhor is doing
Reading message
Bangla · size & delivery question
Checking stock14 in stock
Linen Blazer · Bone · 38
Checking deliveryby Fri morning
Pathao · Dhaka · order before 4pm
Placing order#4892
COD · Banani
Confirmation sent
Saved to dashboard · ৳4,800
Order ready · #4892
Linen Blazer · Bone · 38৳4,800
COD · Pathao · BananiFri AM
live · auto modep50 1.2s · p95 3.8s · 0 errors
// Listening onFacebook MessengerWhatsApp BusinessInstagram DMTikTok Shop · soonBUILT ON META APIs · EU / BD
01 — Built for how your customers buy
Fluent in the language, currency, payments, and couriers your customers already use.
Nirbhor understands real conversations — Bangla, Banglish, and English — and works in the local economics of your market. Prices in ৳, payments captured inline, and couriers briefed automatically.
01 / Language
Understands Bangla, Banglish, and English — including casual, real-world spelling.
No fragile keyword rules. The agent maps "ki price?", "kotota?", "koto", "koto taka", "৳ koto" to the same intent.
"ami ekta nibo"→intent: order_placement
02 / Currency
Quotes in ৳, understands lakh and crore, and gets the number format right every time.
Currency, number formatting, and discount math all default to BDT. Bulk pricing, freebies, and student discounts are encoded as policies, not prompts.
৳4,800·৪৮০০ ৳·4.8k tk→৳4,800
03 / Payments
COD, bKash, Nagad, Rocket — captured in the conversation, not in a separate funnel.
Customers pay right in the chat, and reference numbers stay attached to the order — no extra link, no drop-off.
CODbKashNagadRocketSSLCommerz
04 / Courier
Hands off cleanly to Pathao, Steadfast, RedX, or your in-house rider.
Auto-creates the consignment, attaches tracking to the thread, and pings the customer when the rider scans.
PathaoSteadfastRedXeCourierCustom
02 — Mission control
Every reply is auditable. Every order has a receipt. Every escalation lands in your inbox, not in the void.
The dashboard is the product. Below are sample views of the real surfaces — same components, same layout, sample numbers.
Inbox · live threadSee exactly what the agent is thinking — token by token, tool by tool.Your operator sees the same trace your engineers do. Take over with one keystroke; the agent hands back the conversation cleanly, mid-message.
TA
Tareq Aziz
WHATSAPP · VIP · 9 ORDERS · ৳23,800 LTV
Bhai, order 4821 still not delivered.
Tareq bhai, last scan was Apr 25 at Tongi hub. Flagged with courier ops — update within an hour.
2 din hoye gese kono update nai
↑ escalated to operator · 14:22
Why escalated
Order#4821 · 2 items · ৳3,200
Last scanTongi hub · 48h ago
CustomerVIP · 9 prior orders
SentimentFrustrated · 2 follow-ups
Suggested action
Apologize, offer ৳200 credit, ping courier ops for a manual scan.
Home · sample viewNumbers that match your accountant's, not a vanity dashboard.
Captured
৳14.2L
Orders
3,812
Reply latency · 7d
1.4sp50
Auto-handled rate89.4%
Catalog · sample SKUsThe agent never sells what's out of stock.
03 — The 60-second loop
From first message to a booked courier consignment, in under a minute.
T+0.0s
Customer messages.
Bangla, Banglish, a voice note, a sticker, or a product photo — whatever they send, the agent reads it.
inbound: "ami ekta nibo. 38 size?"
T+0.3s
Intent + context resolved.
Customer profile, last order, language register, sentiment, current cart — pulled in parallel before the model even speaks.
ctx: { ltv: 8400, returning: true, lang: bn-BD }
T+0.8s
Tool calls fan out.
CheckInventory, CheckShippingETA, GetCustomerProfile — your real backend, not a mock.
tools: 3 called · 184 + 92 + 41 ms
T+1.4s
First reply sent.
In the customer's own language and tone, matched to how they've spoken in past conversations.
reply: "Ji apu, Bone color e size 38…"
T+18s
Order captured.
COD, bKash ref, or full payment confirmation — attached to the thread, not a separate page.
order #4892 · ৳4,800 · COD · Banani
T+22s
Courier briefed.
Pathao consignment created, tracking link sent back to the customer in the same conversation.
pathao: PT-29481 · ETA Fri 14:00
T+44s
Hard cases escalated.
Refund disputes, custom orders, and bulk quotes are handed to your team with a one-paragraph brief and the full trace.
→ escalation: refund · brief 84 words
04 — Why Nirbhor
A sales agent built for social commerce — not a generic chatbot bolted onto it.
// Generic SaaS chatbot
×English-only understanding that misreads local phrasing
×Treats chat as an afterthought — "omnichannel" means email + SMS
×Assumes card-only checkout; can't take a mobile-wallet reference from chat
×No concept of cash on delivery or order-before-payment flows
×Hands you a chatbot builder — you do the engineering
×Priced in USD, per seat, annual contract, demo required to start
// Nirbhor
✓Bangla, Banglish, code-mix, and English — one model, tuned to your shop
✓Messenger, WhatsApp, and Instagram first-class. TikTok Shop next.
✓bKash, Nagad, Rocket, COD, and SSLCommerz — captured inline
✓Capture, confirm, or hold an order — your policy, not ours
✓We run the agent; you keep your catalog up to date
✓Priced in ৳, pay as you sell, cancel anytime, no demo gate
05 — Pricing
Pay in ৳. Pay as you sell. Cancel anytime.
No demo gate, no annual lock-in, no hidden per-seat fee. The Shop tier is what most growing shops pick.
Starter
৳0/ month
For shops trying it on. Up to 500 conversations a month, one channel, our model.
✓1 channel (FB or WA or IG)
✓500 conversations / month
✓Bangla + English NLU
✓Auto + shadow modes
✓Email support
Most pickedStart free
Shop
৳4,800/ month
Most growing shops land here. All channels, all integrations, full team.
✓All 3 channels
✓Unlimited conversations
✓All payment + courier integrations
✓Operator handoff + escalations
✓Audit log + exports
✓Priority support · 12h
Scale
Custom
Multi-page, multi-warehouse, custom policies, custom courier, your own model fine-tunes.
✓Everything in Shop
✓Multi-page / multi-warehouse
✓Custom policies + tools
✓SLA + dedicated infra
✓Onboarding engineer
✓24/7 incident channel
06 — Questions you'd ask a friend
Things every shop owner asks before they connect their page.
Real Bangla. The agent matches the customer's tone and language — formal, casual, or code-mix Banglish — drawing on thousands of real shop conversations, not generic translation pairs.
It escalates to your operator with a one-paragraph brief and the full trace of what it tried. You take over with one keystroke, mid-message. No "please wait while I transfer you" friction.
It captures the real order. SKU, quantity, payment method (COD/bKash/Nagad/Rocket/SSLCommerz), shipping address, courier preference — written into your existing order system, not a CSV.
No. The agent reads live inventory before it quotes. SKUs at zero stock are paused automatically, and the agent suggests in-stock alternatives instead of taking a deposit you can't fulfill.
Your Facebook page, WhatsApp Business, and Instagram are connected through Meta's official APIs. Your data stays with you; we sign a data processing agreement.
Either you set a policy ("escalate on the word agent/representative/manager") or the operator takes over silently. The agent stops mid-thread and the conversation continues, no banner, no friction.
Yes — invoiced in ৳, paid via bank transfer or bKash. No USD card required. We bill the same day each month; cancel anytime in the dashboard.